Refund Policy

1. Eligibility for Refunds

• You may request a refund within 30 days of receiving your order.

• Products must be unused, in their original packaging, and in resalable condition.

• Refunds are only applicable to purchases made directly from our website.

2. Refund Process

• To initiate a refund, contact our customer support team with your order details.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.

3. Non-Refundable Items

• Used or damaged products (unless they arrived defective or damaged in transit).

• Items purchased during promotions, sales, or clearance events (unless stated otherwise).

• Gift cards and downloadable products.

4. Late or Missing Refunds

• If you haven’t received your refund yet, first check your bank account.

• Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.

• If you still have not received your refund, please contact us.

5. Exchanges

• If you received a defective or incorrect product, we offer exchanges within 30 days of delivery.

• Contact our support team to arrange an exchange.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Shipping fees are non-refundable.

For any further questions regarding refunds, please reach out to us.

Thank you for shopping with BrowDefiner Pro!